Leveraging on emotional relationships.
We just read the book “Unreasonable Hospitality.” Indeed, no matter your industry, it opens your mind to many innovative ways of thinking, especially in business services.
In this regard, we would suggest you watch the interview of Will Guidara (founder of Eleven Madison Park) with David Solomon (President and CEO of Goldman Sachs). They discussed how to transform a brasserie into one of the world’s best restaurants and what companies can learn from the hospitality sector to strengthen their businesses.

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